Calm reply to a negative review or comment
A public reply that stays polite, takes responsibility where due and moves the issue to a private chat. Fill in your details, copy the text and paste it on the platform. No AI tool needed.
- Written for
- No AI needed
- Status
- Ready-to-use template — no AI tool needed
Prompt
Hi Neha, thank you for telling us about this, and I'm sorry your experience with the delivery time wasn't what you expected. That's not the standard we aim for. We'd like to put this right. Could you send us a message or call us on our WhatsApp number with your order date? We'll look into it and get back to you within one working day. — Team Sharma Tailors
Customise
For example: Neha.
For example: the delivery time.
For example: our WhatsApp number.
For example: your order date.
For example: within one working day.
For example: Team Sharma Tailors.
Fields start with illustrative values; replace them with your own facts. The prompt updates as you type. Copy prompt copies your version.
How to use it
- Replace the [BRACKETS] with your own details, or use Customise.
- Copy the text and paste it into the platform.
- Read it once more and adjust the wording so it sounds like you.
How to use this prompt
- Read the ready options and choose the message that fits. Where you see [BRACKETS], fill in your own details.
- Press Copy, then paste the message into your own message or profile. A finished message does not need an AI tool.
- Before you send it, check the name, the relationship and the language.
Good to know
- Never share a customer's personal details in public. Only promise a timeframe you can keep.
- Read it once before posting and adjust the wording so it sounds like you.
