Return or refund request message
A clear, polite return or refund request with the facts support needs to act on the first read. Paste this prompt into ChatGPT, Gemini, Grok or Claude, change the parts in brackets to suit you, and generate.
- Written for
- ChatGPT, Gemini, Grok, Claude
- Status
- Tested 9 Oct 2026 in Grok, 9 Oct 2026 (one run; model id not exposed)
- Test settings
- The page's exact default prompt was run once in Grok on 9 Oct 2026. The default details already written on the page were the input. They are illustrative, not a record of a real event. ChatGPT and Gemini were not used. The first result was kept.
- Variability
- A different set of details, or another run, will change the wording. This is the first result for the defaults on this page.
Prompt
Write a return or refund request to an online fashion store. Order details (order ID, product, dates, amount): order #FS88210, cotton shirt size L, delivered 20 Sept, ₹1,299 paid by UPI The problem: received size M instead of L; tags intact, not worn What I want: exchange for size L, or full refund if L is out of stock Give me: 1. A chat or email message (80–130 words): order ID first, the problem in one or two sentences, what I am attaching (photos, invoice, unboxing video if I have it), and a clear request. 2. A shorter version under 300 characters for an in-app form. 3. A follow-up message to send if there is no reply in 3 days. Rules: Use only facts I gave; do not invent dates, amounts or policy terms. Polite and firm; no threats. If I have not said whether I am within the return window, remind me to check the seller's return policy first. Offer to turn it into a formal complaint letter if it is not resolved.
Customise
For example: an online fashion store.
For example: order #FS88210, cotton shirt size L, delivered 20 Sept, ₹1,299 paid by UPI.
For example: received size M instead of L; tags intact, not worn.
For example: exchange for size L, or full refund if L is out of stock.
For example: 3.
Fields start with illustrative values; replace them with your own facts. The prompt updates as you type. Copy prompt copies your version.
Example output
Actual tested output. The notes used for this result are an example, not a real event. This box is not copied. Replace the notes above with your own before you paste the prompt.
Check the seller's return policy before you send this. You did not say whether the 20 September delivery is still inside the return window. 1. Email or chat Subject: Order #FS88210, wrong size, exchange or refund Order #FS88210. I ordered a cotton shirt in size L. You delivered it on 20 September, and I paid ₹1,299 by UPI. The shirt that arrived is size M, not L. The tags are intact, and I have not worn it. I am attaching photos of the size label and of the shirt with the tags on, plus the invoice or the UPI payment record. I will add an unboxing video only if I already filmed one. I am not claiming that I have a video. Please exchange the shirt for size L. If size L is out of stock, please refund the full ₹1,299. Thank you. 2. In-app form Order #FS88210. Cotton shirt ordered in L, delivered 20 Sept, paid ₹1,299 by UPI. Received size M. Tags intact, not worn. Please exchange for L, or refund ₹1,299 in full if L is out of stock. 3. Follow-up if there is no reply in 3 days Hello, I wrote three days ago about order #FS88210 and have not had a reply. The cotton shirt was delivered on 20 September in size M, not the size L I ordered. Tags are intact and it has not been worn. I paid ₹1,299 by UPI. Please exchange it for size L, or refund ₹1,299 in full if L is out of stock. I can turn this into a formal complaint letter if it is not resolved.
How to use it
- Open ChatGPT, Gemini, Grok or Claude.
- Paste the prompt and replace the [BRACKETS] with your details.
- Review names, facts and the requested format; follow up with corrections or missing details.
How to use this prompt
- Fill Customise with your real details. Do not let the tool guess a missing fact. Write the missing information clearly if you need to.
- Press Copy prompt and paste it into the AI app named above. This page copies the prompt. The answer is created in the external app.
- Check names, facts, numbers, language and the format you asked for. If something is wrong or incomplete, ask for a correction.
Good to know
- Return policies differ by seller and category; the message cannot override the seller's own terms. Run once in Grok on 9 Oct 2026 using the illustrative defaults on this page. Check the draft against your own facts before you use it.
- Check facts before you rely on the answer.
