Cyber Monday support macros
Draft customer-service replies for coupon failure, delayed order, wrong item, cancellation and price queries using supplied policies. Add your real source details before generating the draft. Paste this prompt into ChatGPT, Gemini, Claude or Grok, change the parts in brackets to suit you, and generate.
- Written for
- ChatGPT, Gemini, Claude, Grok
- Occasion
- Black Friday & Cyber Monday · 27 Nov · Cyber Monday 30 Nov
- Status
- Tested 9 Oct 2026 in Grok, 9 Oct 2026 (one run; model id not exposed)
- Test settings
- The page's exact default prompt was run once in Grok on 9 Oct 2026. The text in Your notes is an illustration, not a real event. ChatGPT and Gemini were not used. The first result was kept.
- Variability
- Another run, or different notes, will change the wording. This is the first result for the illustrative notes on this page.
Prompt
Draft customer-service replies for coupon failure, delayed order, wrong item, cancellation and price queries using supplied policies. Input: use only the notes at the end. If a fact this job needs is missing, ask one direct question and do not guess. Format for Cyber Monday support macros: 1. Leave order-specific facts unresolved. 2. Avoid promising refunds outside policy. Do not add facts, names, dates, numbers or sources that are not in the notes. Notes: Policies: codes end 5 Dec. After 7 transit days, reship or refund shipping, not the goods. Goods stay charged while an order moves. A wrong item gets a label, then a replacement after the return scan. Cancel only before the pick scan. A cancel after that scan is not offered. Match our price within 14 days when our page is lower. Other shops are outside this policy. No new code is offered. Coupon: send the order number and code, and check the 5 Dec cutoff. Delay: send the order number, then choose a reship or the shipping fee. Wrong item: send the order number and a photo. Cancel: send the order number only if the pick is unscanned. Price: send the order number and our link. Unresolved until those arrive.
Customise
Paste the list, names, dates or other facts this prompt should use.
Fields start with illustrative values; replace them with your own facts. The prompt updates as you type. Copy prompt copies your version.
Example output
Actual tested output. The notes used for this result are an example, not a real event. This box is not copied. Replace the notes above with your own before you paste the prompt.
Support macros The order number and the other details named below stay unresolved until they arrive. Refunds stay inside the policy. Coupon failure Send the order number and code. I check the 5 Dec cutoff. No new code is offered. Delayed order Send the order number. After 7 transit days, choose a reship or the shipping fee. The goods stay charged while it moves. The goods themselves are not refunded under this delay rule. Wrong item Send the order number and a photo. The label comes next. Replacement waits for the return scan. Cancellation Only if the pick is unscanned. Send the order number. A cancel after the pick scan is not offered here. Price query If we sold it in the last 14 days and our page is lower, send the order number and our link. Other shops are outside this policy.
How to use it
- Open ChatGPT, Gemini, Grok or Claude.
- Paste the prompt and replace the [BRACKETS] with your details.
- Review names, facts and the requested format; follow up with corrections or missing details.
How to use this prompt
- Fill Customise with your real details. Do not let the tool guess a missing fact. Write the missing information clearly if you need to.
- Press Copy prompt and paste it into the AI app named above. This page copies the prompt. The answer is created in the external app.
- Check names, facts, numbers, language and the format you asked for. If something is wrong or incomplete, ask for a correction.
Good to know
- Written and structurally reviewed as an editable prompt; not independently run in a named AI app. Supply the requested source facts and verify the draft before use. A visual preview shows the task format, not an AI-tested result. The notes in Your notes are an example, not a real event. Run once in Grok on 9 Oct 2026. Replace the notes with your own before you use the draft.
- Check facts before you rely on the answer.
